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Get in touch to learn more about medical cannabis, share your thoughts & be in-the-know for exclusive offers, products, & events. Call Center hours are Monday - Friday 8 AM - 7 PM EST & Saturday - Sunday 9 AM - 5 PM EST

Frequently Asked Questions

Find answers and general information about the services we provide.

How do I contact your Customer Service Department?

Please call (888) 441-KNOX (5669) or email info@knoxmedical.com. Our staff is bilingual in English/Spanish.

Do you have any social media pages?

Absolutely! Please follow-us on Facebook and Twitter: @knoxmedical. On Instagram we recommend @Cannabis_logic

What type of medical marijuana products does Knox have?

Knox carries a full line of CBD and High-THC (medical marijuana) product line. We have Sativa’s, Indica’s and Hybrid products to for every possible medical or behavioral health condition.

Do the products vary from state-to state?

Yes, while our CBD line remains the same in most States- our High-THC products will vary depending on the current laws of that applicable State. For example, Texas only allows CBD products while Florida, Pennsylvania and Puerto Rico have approved High-THC (medical marijuana) products.

I've never been to a dispensary before, how does it work?

We welcome all guests to stop by and visit our dispensaries- educational materials are available in the waiting area (Knox verandah). Patients with a valid Medical Marijuana Registry Card have full access to the waiting area (Knox verandah) as well as inside the dispensary (Knox atrium). If someone does not have a valid Medical Marijuana Registry Card, then they can only access the Knox verandah area.

How do I access medical marijuana?

Medical marijuana is only considered as an option for individuals with a qualified health condition(s) listed above (based on your residency in your applicable State).A licensed ordering medical marijuana physician must certify your health status and complete your application to your applicable state for a medical marijuana card. To find a physician in your State, please visit FIND A PHYSICIAN on your website to locate a medical marijuana physician near you. If you need additional assistance, please call Customer Service at (888) 441-KNOX (5669).

What's the difference between marijuana and Cannabis?

Medical marijuana is the same as medical cannabis. The word “cannabis” and its constituent “cannabinoids” are the medical terms used to describe the treatment and improved symptoms or your qualifying medical or behavioral health condition.

What are the qualifying health conditions for medical marijuana in Florida?

-AIDS -Amyotrophic lateral sclerosis (ALS) -Cancer -Crohn’s disease -Epilepsy -Glaucoma -HIV Positive Status -Multiple sclerosis -Parkinson’s disease -Post-Traumatic Stress Disorder (PTSD) -Medical conditions of the same kind or class or comparable to those above. -A terminal condition diagnosed by a physician other than the qualified physician issuing the physician certification. -Chronic nonmalignant pain caused by a qualifying medical condition or that originates from a qualifying medical condition and persists beyond the usual course of that qualifying medical condition.

What are the qualifying health conditions for medical marijuana in Pennsylvania?

-Amyotrophic Lateral Sclerosis -Autism -Cancer -Crohn’s Disease -Damage to the nervous tissue of the spinal cord with objective neurological indication of intractable spasticity -Epilepsy -Glaucoma -HIV (Human Immunodeficiency Virus) / AIDS (Acquired Immune Deficiency Syndrome) -Huntington’s Disease -Inflammatory Bowel Syndrome -Intractable Seizures -Multiple Sclerosis -Neuropathies -Parkinson’s Disease -Post-traumatic Stress Disorder -Severe chronic or intractable pain of neuropathic origin or severe chronic or intractable pain in which conventional therapeutic intervention and opiate therapy is contraindicated or ineffective -Sickle Cell Anemia

What are the qualifying health conditions for medical marijuana in Puerto Rico?

-AIDS -Alzheimer’s disease -Amyotrophic lateral sclerosis (ALS) -Anorexia -Anxiety disorders -Cachexia -Cancer -Crohn’s disease -Epilepsy -Fibromyalgia -Glaucoma -HIV Positive Status -Migraines -Multiple sclerosis -Parkinson’s disease -Post-Traumatic Stress Disorder (PTSD) -Rheumatoid Arthritis -Spinal Cord injuries -Conditions that cause chronic pain, severe nausea or persistent muscle spasms

What are the qualifying health conditions for medical marijuana in Texas?

Intractable seizures

What if I get stopped by the police?

As a patient, you are required to carry your Medical Marijuana Use card with you at all times. Additionally, law enforcement has access to the medical marijuana use registry for verification.

Can I travel with my medication out of state?

No, while it is okay to transport your medication in state it is still illegal to transport Cannabis products across state lines.

How long is my MMJ card valid?

One year

How long will it take to get my card?

The process can take up to 4-6 weeks.

Can I use my temporary medical cannabis card number to buy products?

If you received an email from the Medical marijuana use registry with your temporary ID card number, you can print it out and use it for verification purposes to buy products from the dispensary or home delivery service.

Can I purchase Medical Marijuana in Florida with my medical card from another state?

No. You need to be approved by the Florida OMMU to purchase medicinal cannabis in Florida.

How do I renew my card?

To maintain an active Medical Marijuana Use Registry identification card, a patient and/or legal representative must annually submit a renewal application, along with the application fee and any required accompanying documents to the department forty-five (45) days prior to the card expiration date. Patients and caregivers may renew their identification card via paper or electronic application. If submitting a paper application, please ensure the Renewal Application box is checked on the top of page 3 of the application.

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